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Posts tagged ‘Azamba’

Does blogging pay?

http://www.flickr.com/photos/olivander/3328550233/sizes/z/in/photostream/At the end of November, I addressed some concerns that more than a few people expressed about my high level of blogging output and whether or not I still had a “real job”.

[If you don't want to read the entire original post, I summarize in the next blurb.]

I set a goal in November to blog once per business day in order to:

  1. Share valuable information.
  2. Start some conversations.
  3. Build my self-discipline.
  4. Improve my writing skills.
  5. Improving my writing speed.

So, November is long gone with December soon to follow. What, if anything, did I learn that you can use? What were the results of this grand experiment?

Overall, I’m happy to say that I met most of my goals successfully.

I produced 22 articles [full list at the bottom of the article if you care] in 22 weekdays during November which, considering Thanksgiving fell in there, means I accomplished the primary goal with room to spare.

Hopefully, the articles provided some valuable content and were of interest. Conversations were definitely started – both here and in the various LinkedIn groups, on Facebook and via Twitter where I posted links. As should be expected, some articles were of more interest than others.

I feel that I made strides in improving my self-discipline but I also know that I need to stay vigilant in this area.

Regarding my writing skills and speed, I think the excercise was a great success. I have effectively started the process of writing on auto-pilot – without needlessly editing every line as it is written.

Most of the great writers and copywriters talk about getting in this zone to produce their work effectively.

When putting words down, it’s easy to hear your internal editor over-riding your thoughts and telling you to worry about this rule or that. It’s a crappy way to write and can really kill your output.

Of course, that doesn’t mean editing is not necessary.

After I write an article, I read it once through (usually out loud) and make tweaks and word changes. Sometimes moving paragraphs around. A lot of times, I will schedule the post to publish at a  later date and then, when it publishes (I know because I subscribed to the blog by putting my email address in in the right-hand bar [ahem... hint]), I will read through it again.

And … yes … I catch errors at that time too. Sometimes it’s spellings or, much worse, I can’t understand what I meant when I wrote it. I will clean it up after I publish.

I’m ok with that.

In today’s world of widely adopted beta software and inflated need for immediacy, perfect isn’t necessarily critical.

And maybe it’s always been that way. As Voltaire famously stated a loooong time ago

The better is the enemy of the good.

Meaning: get over yourself and your need for perfection and get moving. [I struggle with this.]

One of the concerns going into the experiment was that I would run out of ideas but, surprisingly, the more I wrote, the more ideas I had of topics to cover. In fact, right now I’m sitting on a backlog of articles and content that I want to finalize and publish.

http://www.flickr.com/photos/jeffbelmonte/8228640/sizes/z/in/photostream/But I need to balance that desire with paying my bills. ;)

Which leads to this important realization: looking back on my original goals, none of them overtly lead to making money. So, the question raised in the post title is “does blogging pay?”.

That’s a great question … can I address it?

You bet.

The interesting thing about this experiment is that – although I had no direct goals of making money from blogging – it has led to five different Sage partners contacting me and asking if I can help them with implementing Sage CRM at their clients or internally or help them put together a proposal for a large Sage CRM customization opportunity.

While it is a great side-effect, this was a real puzzler to me as hardly any of my articles had anything to do with my company or Sage CRM. So why did they call?

Asking the partners about this, I received answers that I will sum up as follows “seeing your name on those posts reminded me that you do Sage CRM and I thought you could help us.”

So, in my case, the blogging didn’t actually “pay” directly but it did act in concert with other activities to remind people that I’m out here and might be able to help them.

That works for me.

Bottom-line: I would encourage anyone with even a passing interest to try a similar experiment. You can go my route – general purpose articles covering a few different topics – or you can go a product specific route or a vertical industry route or … really *anything* that appeals to *you*.

The key is to set your goal and stick with it. You might be surprised at the results.

If people are interested in more statistical information like traffic results, let me know and I will do a follow up article.

What’s next for me? More blogging and a new goal: buckle down and finish my book on CRM 101 [more to come on that soon].

**********************************************************************

Here is a list of articles published during the experiment sorted first by source and then chronologically.

Azamba Partners - My blog dedicated to helping other Sage resellers understand and introduce Sage CRM to their prospects and clients.

It’s not you – it’s me! (or is it?)
What is CRM?
What’s at the heart of CRM?
Find customers easily with Sage CRM marketing

Summit Diary – the blog you are currently on – your #1 source for Sage Information, Technology Tips and Random Odd Stuff (including two of my favorite topics – firm of the future and marketing).

Interested in getting more from your Sage MAS installation?
What do the new Sage pricing options mean for you?
Is your company stuck in a comfortable (maybe profitable) rut?
What exactly is cloud washing?
6 degrees of separation? Don’t make me laugh
Two good reasons why time-tracking and billing for time is stupid
What exactly is Klout?
Behind the scenes with Doug Ash and the Accpac TPAC
How Plato and Aristotle and time keeping ended in disaster
100% true story: Plato and Aristotle advocated killing the timesheet!
Twitter’s dirty little secret
I’m an experienced professional – why should I attend Sage Consulting Academy?
What exactly is Hoot Suite?
Sage Summit 2012 Save the Date announcement
Two simple rules for a better world
Does anyone really think Facebook gives a damn about their privacy?
What’s the deal with all your blogging lately? Do you have a job?
Breaking News! Decades long struggle ends with Hollywood actors winning right to hourly pay!

Are internet leads worth a damn?

With that deal, count me down for 10 hours!

If you follow along with the rest of the class at The ERP Lifestyle Consultant, you might get the impression that web leads are less than worthless. MAS guru, social media maven and fellow Summit Diary blogger, Wayne Schulz paints a pretty bleak picture of the whole situation at times.

Wayne convincingly makes the case that web leads are the sorts that do a lot of shopping around, look for some (or all) free advice and won’t be loyal in the long run.

Considering that he has been leading the way with Internet based marketing and social networking long before the term was invented, I would bet he knows what he’s talking about.

So, on the surface, this news can be cosidered rather depressing.

I am personally just starting to dip my toes in the blogging world so it gives me pause as I stop to consider if the required effort is worth the potential payout.

And, for me at least, it is a considerable amount of effort.

[Sidebar: I'm not sure how Wayne makes it look so easy. My theory is that he discovered the secret of cloning back in the 90's and there are actually two or three Waynes running around. Robert Wood suggests that he has a team of social networking agents much like Willy Wonka had his Oompa Loompas. I'm not sure if we will ever know the real truth on this matter.]

On the flip side, two of my largest Sage CRM accounts found me on the web via a Google search. Prior to reaching out to Azamba, both of these companies had been using their Accpac partner to (unsatisfactorily) help them get up and running with Sage CRM.

Yes – they ran me through the hoops to make sure that my team had the proper skills. Frankly I don’t blame them on that front. When you are going to the trouble of switching, you want to make sure it sticks – particularly if you feel you made a bad choice with your first partner.

My other experiences with web leads hasn’t been so bad either. We’ve had a few other, smaller accounts join the Azamba family and a handful of companies ask for quotes that didn’t lead anywhere.

So … what’s the difference? Why has Schulz Consulting had one set of experiences and Azamba a different set?

I’m not 100% sure. Here’s a few guesses though:

  • Higher volume. As previously stated, Wayne has been on the internet for a lot longer than most of us and has cast a wide and deep net. I’m guessing that he gets more web leads in a week than I see in a month (probably even a quarter).
  • Larger install base size. There are a lot more companies using MAS than Sage CRM in North America. This leads to a larger bell curve with more price sensitive shoppers on the far edge and they are all out there trying to find the best deal.
  • More mature product. Accounting systems like MAS (and Accpac) are more mature than CRM products and feature sets are fairly well known and established. Combine this with an industry of profesionals who routinely price by the hour and customers have a hard time differentiating so they tend to look for the “best deal”.

Where does that leave us? And more importantly … where does that leave *me*? :)

Well – despite the challenges of dealing with unqualified – and sometimes unwanted – leads, Wayne has created a system in which he has built a regular lead flow. Because he has made his presence known and provided valuable content demonstrating his expertise, people are seeking him out.

To compensate for this volume, you will see (if you follow his shared experiences at The ERP Lifestyle Consultant) that Wayne has created mechanisms – forms, protocols, procedures, etc. – to help him effectively and efficiently separate the best-fit prospects from the rest.

So, overall, I would say: don’t lose faith.

Social networking works – particularly when combined with a great qualification process. I plan to take what I’ve learned from Wayne and my own experiences and build a stronger future for my team.

I welcome your thoughts on the matter.

What exactly is Klout?

A lot of people apparently look to me for Academy Awards info

You may be seeing people talking about “Klout” more and more these days. Lately it might be in a negative context as the people behind Klout have apparently adjusted their ranking system recently which caused quite a few people to have a horrible dip in their Klout.

(Kind of reminds me of back in the early Google days when page ranks would swing wildly after a new algorithm but read on … there is no real comparison between Klout and Google in terms of significance.)

What exactly is “Klout” and why should you care? 

First things first … Klout is a company that bills itself as “The Standard for Influence”. They provide a “Klout Score” from 1 to 100 to each person by using a super-duper top-secret formula (they use the 10 cent word “algorithm”) that monitors the individual’s social network traffic (tweets, updates, postings, etc.) and how others respond to that individual across those social networks.

By feeding your tweet machine, your Facebook, LinkedIn and other social media platforms and building your networks and engaging in dialogue and generally being active on social media, you can see watch your Klout go up, up, up! How exciting.

Let me repeat: how exciting.

To make it even more exciting, the powers that be at Klout provide badges for achievement levels reached so you can brag to your friends when you’ve hit a Klout score of 20, 30, 40, etc or are rolling in +K (don’t ask … really … please don’t ask).  It kind of reminds me of computer games that give rewards for hitting certain acheivements. And that’s exactly what they are going for.

They want to create an addicting experience that keeps you coming back for more to feed the beast and “get to the next level”. In my opinion, they do a mediocre job of this and they really need to study Kongregate to learn from the masters. (Do yourself a favor and don’t click the link back there if you have even a semi-addictive personality.)

You might be asking at this point: what is the purpose of Klout? Well, my friend, *that* is the essence of the matter and sadly the answer is ambiguous at best.

According to the Klout FAQ page, Klout “measures influence online” and can be used as follows:

  • Klout helps you understand your influence and how to leverage it.
  • Benchmark your success, understand who you influence, and discover who to trust in the topics you care about.
  • Earn Klout Perks: exclusive access to products and experiences from top brands.
  • Put your Klout Score on your resume to land a sweet job or use it to get better customer service.

(don’t mind the fact the bullet points don’t use consistent style … I guess it’s part of the exciting Klout mystique)

After reading those four fluff-laden bullet points, you might STILL be asking yourself: what is the purpose of Klout?

Are you jelly?

My opinion is that it is primarily a game for professionals to use to brag about how influential they are to other professionals. I don’t know a single person who uses it for anything other than to state the equivalent of “my Klout is bigger than your Klout”.

It’s a silly – and, for some, addicting – game.

For now anyway. It might change as they continue to evolve. I would certainly expect that if the people behind Klout want to make money with it in the long run, they will need to find it a true, value-add purpose fairly soon.

Maybe you disagree and have some examples of how Klout can be used for something valuable? Please post a comment and let me know – I’m sure a lot of folks would love to hear it.

In the meantime, I’m going to go back to interacting with folks on Twitter, Facebook and LinkedIn that post and tweet interesting things – irrespective of their Klout score.

PS. For anyone applying to a job at my company, putting a Klout score on your resume will get it tossed in the circular file immediately. Consider that a friendly heads up.

6 degrees of separation? Don’t make me laugh

http://www.flickr.com/photos/28481088@N00/2727841188/sizes/z/in/photostream/I received a call from a real world friend the other day (hence forth “Friend”) and the conversation went as follows (cutting out the general chit-chat to save you all from falling asleep at your desks or driving your cars – which, by the way, you really shouldn’t be reading this while driving, but I know how it goes).

Friend: So I have this new prospect, ABC Corporation, and I’m up against some tough competition.

Peter: I feel for you. There’s a lot of that going around these days.

Friend: Yeah [nervous laugh] but you can help here.

Peter: Sure, I would love to help. What do you need?

Friend: I’m wondering if you could provide an introduction for me.

Peter: Uhhh… what now? You want me to introduce you to your own prospect?

Friend: [more nervous laughter] Oh yeah – I was checking them out on LinkedIn and you know their VP of Finance, Anne Accountant.

Peter: [pulling up LinkedIn] You’re out of your mind, I don’t know anyone named … son of a … yeah … I guess I do know her.

Friend: Cool! Can you provide an introduction? We could use the help to seal the deal.

[awkward pause as I'm clicking around furiously]

Peter: Oh man… I know Anne probably as well as you do. She connected with me a while back as a friend of a friend of a friend situation. I can start reaching out but it’s going to take a while. Let me see what I can do.

This exchange got me thinking about the role of social networks in our lives. Each and every week, most of us are acquiring additional connections on Facebook and LinkedIn and Twitter and it bears asking “where does it end”?

A typical situation: your world collides with John Doe on one of the networks – maybe an interesting post or exchange or a comment on a mutual friend’s photo, whatever – and you connect. John and you may never speak again. Sure, you see each other’s posts on occasion but there is no real interaction, no real connection.

Are you and John friends? No, not really “friends” friends … although you may be “Friends” with the capital “F” on the network. And if I ask you how you know John, *you* will most likely be the one nervously laughing and come back with a “no idea”. In the meantime, your real friends, the one with the small “f”, will be buried in your Facebook timelines, Twitter streams, LinkedIn streams, etc.

So what’s the answer here? Where does it end? I don’t have the answer but while we’re thinking about it, please feel free to connect with me at:

Facebook: www.facebook.com/peter.a.wolf
Twitter: www.twitter.com/azambainc
LinkedIn: www.linkedin.com/in/azambainc

And some day … down the road … when we are talking, I might ask you how we connected and you can refer me back to this post.

Seven (I Mean Nine) Deadly Sins of Linkedin

For any who don’t know, Bill Kizer is the founder and creator of the Sage Employees, Alumni, and Partners Linkedin group.

Bill was the presenter with Wayne Schulz and Peter Wolf contributing as the panel. Peter also had a separate presentation of his own. The topic was Seven Deadly Sins of Linkedin, but I think most of these really apply to any social media platform.

Mistake #1: Don’t fill out your profile.

If you don’t keep your profile updated, no one will know where you are or what’s going on with you. If you win an award, add it to your profile. If you join an organization add it to your profile. The more often you update your profile, the more often your profile shows up in your contacts Linkedin. Also updating your status regularly keeps your profile coming back up to the top.

Mistake #2: Don’t include Profile Photographs.

If you do have a profile picture, it needs to be as professional as it can be. You probably shouldn’t have a picture of your dog or kids or your favorite trip to Disney World as your profile picture. What you want to present on Linkedin is an image that is as close to what you would present in  job interview as you can. So no pictures of you passed out drunk…even on Facebook.

You also shouldn’t use your company logo as your profile picture. If you’re a sole proprietor or a team, people do business with people, not logos or brands.

I always use a picture of myself for my profile on various social media sites…well, almost always. The exception is Twitter. I can’t exactly explain why this is the exception and why I think it works for me. If you do click through to my Twitter profile, I do have a picture of myself on the custom wallpaper I created for my Twitter profile.

Mistake #3: Don’t contribute to discussions conversations.

If you don’t put your two cents in, I guarantee two things will happen: no one will find out if they find what you say useful and no one will know what ideas you have.

Mistake #4: Don’t become an expert in any industry.

I think another way is “Don’t share anything”. One of the conversations that Wayne, Peter and I had when organizing Summit Diary was about whether or not what we had to say had value to anyone else. If you keep everything to yourself, you will never find out if it has value to someone else or not.

Wayne recommends using Shareaholic to share links to stuff written by other people. Shareaholic is a plugin for various browsers that  works with multiple services, like Linkedin, Facebook, Yammer, Google Buzz, Delicious, Posterous, Tumblr, etc.

Mistake #5: Don’t Invite Others To Your Network

Or “Don’t reach out to others”. I’m going to share a bit about how I got into social media. I frequently make comments about being Wayne Schulz’s #1 cyber stalker (and interestingly, I’m not the only one. You know who you are @GLComputing.)  but the reality is I’ve been following Wayne online since I first discovered his website and newsletter in 2003, I think it was.

While it’s not OK to spam people, it is OK to reach out to others.

Mistake #6: Don’t give or ask for recommendations.

Honestly, this is one of those double edged things. I say feel free to give recommendations to anyone you think deserves it, but don’t require or expect a quid pro quo or it may (or may not) look like exactly that. I think recommending someone who recommends you looks bad even if you think they deserve it. It’s almost like an organized link exchange. If you do ask for a recommendation, don’t require or expect the other party to give you one. Recommendations are a personal choice.

Mistake #7: Don’t Include Any Contact Information.

This is a big one. If I want to contact you so I can hire you or provide you work and I can’t find your email or phone number, you might never hear from me. I use Google Apps for my email and it eliminates a lot of the spam and I use a Google Voice phone number for my public telephone number. The beauty of the Google Voice number is that it allows you to screen your calls. Even if you don’t screen your calls, if you let them go to voice mail, you’ll get an email with the contents (sort of) of the message any callers may leave. Yes, you can be contacted through Linkedin but why make someone work that hard to get to you?

Mistake #8 (Added by Wayne Schulz): Don’t include a personal email address.

Use a personal email address as your primary address. You can still include your business email address. If you only use your work email address, you might lose access to your account.

This has happened to a few people in recent years with people changing jobs as frequently as they have in recent years. It would be terrible to be in the situation of looking for a job and not being able to access your network.

Mistake #9 (I just added this one): Wait until you are looking for a job to create your Linkedin profile.

When is the best time to setup a Linkedin account? If you don’t have one already, now is the best time.

A few additional Linkedin tips:

You can send email newsletters to the members of your group.

Use the search and filters in Linkedin to find a job or find an employee.

You could also potentially use filters to find a prospect, but be careful how you do this. Primarily, I would say use this to find people to connect to and make friends.

The biggest benefit of getting the paid Linkedin account is access to more information and the ability to more advanced searching features.

Ultimately, I think Ed Kless’s social media policy says it best, “Be professional”. I would add, “Be human”. So “Be professional and be human” would be the ultimate Linkedin rule.

Sage Summit 2011 Daily Audio Wrapups

Each morning the writers for Summit Diary met at 6am for a 1 hour walk to the top of the highway overpass and back. As we met other conference participants we invited them to join us for our morning walk.

Sadly since most normal people are still sleeping at 6am in the morning – we only had one person who tagged along during our walks.

Rather than have our collective wisdom, bicker and arguing go to waste – this year we used an iPhone and the Cinchcast app to record our discussions. What follows are 4 days of summaries where we have a group discussion (pardon the background noise as we’re often walking near the highway) about the important topics of the Sage Summit conference from the prior days.

Most of these recordings are under 15 minutes in length – and some are as short as 5 minutes. Here’s our summary and insight into what we found interesting at Sage Summit 2011.

Read more

Why should I care about CRM?

That’s a great question: why *should* you care about CRM?

It seems that you can’t pick up a business magazine or check a business related website these days without hearing about CRM. People talking about what it is, what it isn’t, workflow automation, lead management, website integration, Social CRM, integrated CRM, failed CRM, successful CRM, CRM, CRM, CRM.

It can be over-whelming at times. So – what’s driving this phenomenon? And should you take it seriously?

I’ve taken a stab at answering this in my upcoming book “CRM a Go Go: Successful Strategies for Small and Medium-Sized Organizations”. If you want to discover why CRM is so important these days, what CRM is exactly and how you can implement it successfully without breaking the bank, “CRM a Go Go” is for you. 

What does this have to do with Sage Summit?

For the remainder of this week, there is a free preview edition available for download at www.azamba.com/crmagogo. I am asking for public comments on the book before publication. The preview edition contains the first section on why CRM is so important these days and a small part of the second section on what CRM is exactly.

For people that prefer to read blogs, the content will also be published via www.crmagogo.com and you are welcome to comment there as well.

Sage Summit Day One – Audio Wrapup

The first full day of keynotes and sessions has come to a close. Lots of interesting first day announcements – including an almost total rebranding of Sage’s North America product portfolio, interesting news about Sage Exchange (connected services for Sage Payments) and some interesting information on the costs for the MAS 90 Online product which Sage has announced will become available in Q4 2011 (hopefully October 2011).

This morning Robert, Peter and I walked for an hour. We recorded the first 13 minutes of our thoughts for those who many not have made it to Sage Summit — or for anyone looking for some additional views on the announcements.

First a disclaimer – the opinions expressed on these summaries are our own personal opinions and do not reflect the opinions of anyone else (that’s why they call them personal opinions silly). In some cases we may have partially complete information so use our discussions combined with your own thoughts to form an independent conclusion.

Listen to Day One Sage Summit Audio Recap

Walking with Wayne and Robert

This morning I chose to participate in a unique experience.

I got up before 6:00 am – voluntarily. (Please understand that I’m usually don’t open my eyes before 8:00 and typically if I’m getting up at that ungodly hour, it’s because my 5 year old is tapping me on the shoulder asking if he can get up and play.)

So, why did I venture into this brave new, unknown world?

I had the opportunity to go for an early morning walk with industry legend Wayne Schulz. Most folks in the Sage family know Wayne – he’s been out there blogging, tweeting, social networking, you name it for years. He continues to push his own boundaries and set the bar higher for himself and for the rest of the Sage channel. He offers a unique perspective on our industry sprinkled in with a heavy helping of technology and tools.

Joined by our fellow co-blogger and all-around awesome gentleman, Robert Wood from DDF Consulting Group, and SageCRM project manager specialist, Dan Cousins from DCAA, we had a decent walk and discussed topics including reseller best practices, Sage policy changes, cloud computing, integrated Sage CRM (my personal favorite topic) among many other things that impact us as partners in the Sage channel.

A big part of the conference is getting a chance to talk about what’s working, what’s not, what others are doing, etc. Sure – we can do it over the phone or in our LinkedIn groups but sometimes (oftentimes?) face-to-face is the best way to collaborate.

Plus, as an added bonus, you get to burn off some calories from all the calorie-rich foods available at the conference.

If anyone would care to join us, we will be outside the Gaylord tomorrow at 6:00 am. It might be worth your time. I certainly feel it was.

PS. Wear light clothing. It was ugly humid out there – even at 6:00 am.

Sage Summit – Here We Come (Ready Or Not)

Hello Washington DC. Ready or not here we come. In just one short day we’ll be heading out to the Sage Summit 2011 conference. On Tuesday July 12, 2011 from 6pm to 7pm please stop by the first annual Sage Summit Tweet UP and mingle with over thirty conference participants who will be live tweeting during the event. This is a perfect time to meet and get to know people in an informal setting.

There’s no cost for the meeting — and drinks and food are your responsibility. Stop by and say hello to Peter, Robert or Wayne and make some new friends.

Sage Summit Tweet Up – July 12, 2011

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