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Posts by Robert Wood

Training vs. Education

I have a teacher. We’ll call him Ed. Ed has this notion that humans shouldn’t be trained. They should be educated. Only animals should be trained.

Want to be trained?

My approach is slightly different.

There are people who need training and others who should be educated.

What do I mean?

While there are many definitions of training, I normally think of training as “teaching specific steps in order to complete a task without delving into any of the underlying reasoning behind those steps” (completely my made up definition).

When I think education, I think more along the lines of “teaching not only the steps required to complete a task, but to also explain the underlying reasons and possibly even allowing them to participate in the process of deciding how to complete those tasks” (Again my made up definition).

There are those who need to know exactly what they need to do their job and nothing more. Some people can’t handle or process any more than that.

There are others who can handle the heavier load and may even have the need or desire to understand not only how, but why they are doing things the way they are. These people should get the education, even if their position doesn’t require they understand the reasons behind why they do things the way they do them.

Yes, ideally everyone would have the capacity and desire to the higher level reasons they do be educated.

The real goal should be to figure out who falls into either parameter and getting them the education or training they need or desire for their ability and position.

Also stop using the two interchangeably. They don’t mean the same thing.

Just my 2 cents.

6 Degrees Redux or What is Dunbar’s Number?

US150Peter Wolf over in his excellent post 6 Degrees of Separation? Don’t Make Me Laugh! talks about Online Friends vs. Real World Friends (or “Friend Friends”). This led to an offline conversation about relationships, friends, acquaintances, and social networks. I asked Peter if he thought there was any validity Dunbar’s number and how it relates to social networks as opposed to the real world.

So, what is Robert talking about? What is this Dunbar’s number?

Dunbar’s number is the theoretical maximum number of people with which an individual can maintain a close relationship as posited by anthropologist, Robin Dunbar. Dunbar looked at community sizes in ancient times and found the mean size of these villages was 150 (actually 148, but what’s a little rounding amongst friends?). Essentially it’s the limit of the size of our Tribe or Village.

Why 150? How many friends can one person have? How many friends are too many?

One reason is time. We only have so many hours in our lives. We can only invest so much time and attention towards those with whom we intend to have relationships. Another reason is a limitation in our cerebral cortex. Our brains can keep track of so many people.

I’m pretty funny about the word “friend”. It means something specific to me. One of the big things holding me back from joining Facebook for a long time was over how Facebook used the word friend as I was about the huge time suck involved. I would have to apply the label friend to a number of people who were merely acquaintances, but most certainly not friends.

I think we need a word for someone who is more than an acquaintance but less than a friend. That’s really where most of our real social network contacts lie.

Can we circumvent Dunbar’s number?

Seth Godin says no. He does say that with modern tools, like CRM software, Facebook, Twitter, Linkedin, etc., we can expand that number as high as 400 but not much beyond that.

This is why we can’t be held responsible for those we add to our social networks nor should we be expected to be able to give references for everyone in our networks.

How do these tools help?

There are some folks that we naturally gravitate towards because of philosophy, attitude, approach, etc. We are in alignment with them at a deep level. Sometimes it’s almost EASIER to pick up on that in social networks rather than in a real-world conversation where most people aren’t listening – they are just waiting to say their piece. In social networks, as long as the posts are short, the messages are read completely and characters emerge.

So, how many of those in your social networks would you consider friends in the real world?

Update: Interestingly Gary Vaynerchuk talking about Dunbar’s number here: http://www.youtube.com/watch?v=bm6b6z0muhE&feature=youtu.be

For More Information On the New Sage Certification Requirements

In the last of the audio updates from Sage Summit, I had mentioned that there was a Twitter account you should follow for more information on the latest information or if you have questions about the new Sage certification requirements.That Twitter account is @LaneGiles. You can also email certification.NA@sage.com for more information.

Seven (I Mean Nine) Deadly Sins of Linkedin

For any who don’t know, Bill Kizer is the founder and creator of the Sage Employees, Alumni, and Partners Linkedin group.

Bill was the presenter with Wayne Schulz and Peter Wolf contributing as the panel. Peter also had a separate presentation of his own. The topic was Seven Deadly Sins of Linkedin, but I think most of these really apply to any social media platform.

Mistake #1: Don’t fill out your profile.

If you don’t keep your profile updated, no one will know where you are or what’s going on with you. If you win an award, add it to your profile. If you join an organization add it to your profile. The more often you update your profile, the more often your profile shows up in your contacts Linkedin. Also updating your status regularly keeps your profile coming back up to the top.

Mistake #2: Don’t include Profile Photographs.

If you do have a profile picture, it needs to be as professional as it can be. You probably shouldn’t have a picture of your dog or kids or your favorite trip to Disney World as your profile picture. What you want to present on Linkedin is an image that is as close to what you would present in  job interview as you can. So no pictures of you passed out drunk…even on Facebook.

You also shouldn’t use your company logo as your profile picture. If you’re a sole proprietor or a team, people do business with people, not logos or brands.

I always use a picture of myself for my profile on various social media sites…well, almost always. The exception is Twitter. I can’t exactly explain why this is the exception and why I think it works for me. If you do click through to my Twitter profile, I do have a picture of myself on the custom wallpaper I created for my Twitter profile.

Mistake #3: Don’t contribute to discussions conversations.

If you don’t put your two cents in, I guarantee two things will happen: no one will find out if they find what you say useful and no one will know what ideas you have.

Mistake #4: Don’t become an expert in any industry.

I think another way is “Don’t share anything”. One of the conversations that Wayne, Peter and I had when organizing Summit Diary was about whether or not what we had to say had value to anyone else. If you keep everything to yourself, you will never find out if it has value to someone else or not.

Wayne recommends using Shareaholic to share links to stuff written by other people. Shareaholic is a plugin for various browsers that  works with multiple services, like Linkedin, Facebook, Yammer, Google Buzz, Delicious, Posterous, Tumblr, etc.

Mistake #5: Don’t Invite Others To Your Network

Or “Don’t reach out to others”. I’m going to share a bit about how I got into social media. I frequently make comments about being Wayne Schulz’s #1 cyber stalker (and interestingly, I’m not the only one. You know who you are @GLComputing.)  but the reality is I’ve been following Wayne online since I first discovered his website and newsletter in 2003, I think it was.

While it’s not OK to spam people, it is OK to reach out to others.

Mistake #6: Don’t give or ask for recommendations.

Honestly, this is one of those double edged things. I say feel free to give recommendations to anyone you think deserves it, but don’t require or expect a quid pro quo or it may (or may not) look like exactly that. I think recommending someone who recommends you looks bad even if you think they deserve it. It’s almost like an organized link exchange. If you do ask for a recommendation, don’t require or expect the other party to give you one. Recommendations are a personal choice.

Mistake #7: Don’t Include Any Contact Information.

This is a big one. If I want to contact you so I can hire you or provide you work and I can’t find your email or phone number, you might never hear from me. I use Google Apps for my email and it eliminates a lot of the spam and I use a Google Voice phone number for my public telephone number. The beauty of the Google Voice number is that it allows you to screen your calls. Even if you don’t screen your calls, if you let them go to voice mail, you’ll get an email with the contents (sort of) of the message any callers may leave. Yes, you can be contacted through Linkedin but why make someone work that hard to get to you?

Mistake #8 (Added by Wayne Schulz): Don’t include a personal email address.

Use a personal email address as your primary address. You can still include your business email address. If you only use your work email address, you might lose access to your account.

This has happened to a few people in recent years with people changing jobs as frequently as they have in recent years. It would be terrible to be in the situation of looking for a job and not being able to access your network.

Mistake #9 (I just added this one): Wait until you are looking for a job to create your Linkedin profile.

When is the best time to setup a Linkedin account? If you don’t have one already, now is the best time.

A few additional Linkedin tips:

You can send email newsletters to the members of your group.

Use the search and filters in Linkedin to find a job or find an employee.

You could also potentially use filters to find a prospect, but be careful how you do this. Primarily, I would say use this to find people to connect to and make friends.

The biggest benefit of getting the paid Linkedin account is access to more information and the ability to more advanced searching features.

Ultimately, I think Ed Kless’s social media policy says it best, “Be professional”. I would add, “Be human”. So “Be professional and be human” would be the ultimate Linkedin rule.

Baker’s Dozen Best Business Books (Plus A Few)

Today I was in one of the most interesting Sage Summit sessions I’ve been in. Interestingly I don’t think it was one where I actually directly learned anything. Rather it’s one where I’ve managed to pick up a great deal of potential learning or stated another way I’ve learned about a few more books to add to my unlibrary.

Note: All links on book titles are links back to Amazon.com.

This is a list of Ron Baker’s thirteen (give or take) favorite business books. In order for a book to make this list, Ron Baker’s criteria are: Does it change your world view? Or does it change how you act? To make this list these books had to do both for Ron.

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Are you from Florida? Are you going to Sage Summit? Check this out.

This is pretty cool. My friend, Chad, just pointed out to me that Florida is the only state of the union to have their own embassy in Washington, DC. The Florida House is centrally located on Capitol Hill with the intention to serve Floridians visiting the nation’s capitol.

If you’re from Florida and looking for a place to grab a computer or looking for some information on things to do you can check out The Florida House. They also have fresh squeezed orange juice.

The Florida House
Number One Second Street, NE, Washington, D.C. 20002
(202) 546 – 1555 VOICE(202) 546 – 1558 FAX

Images via Ryan Somma

Listen to Mahan Khalsa’s Let’s Get Real Or Let’s Not Play For Free

Apparently I’m all about the free (or cheap) lately. The Stephen Covey organization has released Mahan Khalsa’s Let’s Get Real Or Let’s Not Play on audio for free via a podcast on iTunes.

“How does this relate to Sage’s Summit Conference?” you may ask. Well, if you’re going to attend any of Ed Kless’s sessions this is an old favorite of his going back many years. Mahan Khalsa does a great job explaining modern day sales processes.

Plus it will give you something to listen to on the flight or train as the case may be.

On iTunes via Ed Kless

Image via The Marmot

Visit Azamba Consulting Group at Sage Summit Booth

Our fellow coblogger here on Summit Diary, Peter Wolf, leads a double life. In his free time he is also the president and owner of Azamba Consulting Group. While Peter may be too modest to mention the things Azamba has going on here on Summit Diary, I have no such qualms.

Azamba Consulting Group acquired control of TechnoTropic effective April 4th, 2011. TechnoTropic is a developer of add ons for SageCRM

Azamba will be showcasing the Sage CRM add ons that were developed by TechnoTropic at Summit. Stop by booth 636 and ask about their products. Among their offerings are: AR Collections Plus, ProjectEase (a project management solution for Sage CRM), EventEase (allows for complete event management from within Sage CRM), and a Productivity Pack (includes: Address Manager, Site Manager, and Document Manager).

Presently the TechnoTropic AR Collections Plus enhancement works with SageCRM and Accpac. In the future if there is enough interest, Azamba may release similar tools that will integrate with Sage CRM with MAS 90 / 200.

If you’re going to Sage Summit, stop by booth 636 and see what Peter Wolf and Azamba Consulting Group has to offer.

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Free (Well, Almost Free) Washington Monument Tours

I just got this tip from my wife. If you are going to Summit and would like to take the tour of the Washington Monument, the tickets are free for tours running every thirty minutes. However, during the peak season (now) they almost never have tickets available.

Most of the time the tickets have all been reserved three months in advance. You can make reservations for the Washington Monument tour. However, we’ve discovered they have tickets available the Thursday of Summit. If you reserve tickets in advance, they are $1.50 per ticket and you can get them mailed to you if you order them soon enough (for a nominal fee) or pick them up from the will call window.

If you’re interested, make your reservation today.

Photo via Ed Yourdon

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